INFORMATION / KIORVEXA
FAQ
KIORVEXA / CUSTOMER CARE
Where do you deliver?
Our current sales destination is the United States. Prices are in USD.
When should I plan for delivery?
Allow 5–10 business days for preparation after order/payment confirmation and any needed information, followed by 10–15 business days of standard carrier transport after dispatch: 15–25 business days combined. These estimates are not guarantees.
How much is shipping?
Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or more. Expedited shipping is $7.99 where offered; no unconfirmed delivery date is promised.
How do I select a hair accessory?
Start with the hairstyle: ties for gathered styles, a bow for a decorative finish, or a claw or barrette for a clipped style. Then consider your hair volume and the visible shape. Do not assume an unlisted size or holding capacity.
Are the images physical product photographs?
Our original product and styling images are AI-generated illustrations. They are not independently verified photographs of physical stock, and background props are not included. Ask about any unlisted specifications before deciding.
Can I return my order?
Request a return by email within 30 days after receipt. Change-of-mind return postage is paid by the customer. Damaged or incorrect items are assessed separately; mandatory consumer rights are preserved.
Can I change my address?
Contact us as soon as possible with your order number and correction. Whether we can change it depends on preparation and dispatch status.
How do I care for my accessory?
Handle clips gently, avoid overstretching ties and store pieces away from moisture and pressure. Follow any item-specific care information; do not assume a particular wash temperature or material.
How can I contact you?
Email service@kiorvexa.com or use our Contact Us form. Include the product name or order number so we can help with the right details.