INFORMATION / KIORVEXA
Shipping Policy
KIORVEXA / CUSTOMER CARE
We currently deliver to the United States only. All shipping charges and order thresholds below are in USD.
Delivery options
| Service | Discounted merchandise subtotal | Shipping charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any eligible order | $7.99 |
The standard free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping and taxes. Available services and the final charge are shown at checkout.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
The combined standard window adds preparation and carrier transport; the two stages do not run concurrently. These are planning estimates, not guaranteed arrival dates. Business days exclude weekends and relevant public holidays. If information needed to process an order is missing, preparation begins once it has been resolved.
Expedited service
Expedited shipping costs $7.99 where offered at checkout. Preparation still takes 5–10 business days. We do not promise an unconfirmed expedited transit time or guaranteed arrival date; contact us before ordering if your order is needed for a specific event.
Dispatch & tracking
When a tracking reference is available for a dispatched order, it is provided through the order notification or our support team. A label being created does not necessarily mean the carrier has received the parcel. Carrier scans may take time to appear.
Address changes & cancellations
Check the recipient name, delivery address and contact information before placing an order. Email us promptly to request a correction or cancellation. We will check whether it is still possible before dispatch; an already dispatched parcel may not be reroutable. If delivery fails because of an incomplete address, contact us to agree a practical resolution and any clearly disclosed additional charge.
Delays, missing parcels & damage
Weather, customs, holidays and carrier disruption can affect estimates. Contact us if tracking stalls, the planning window has passed, or a delivery is marked complete but cannot be found. For damage or an incorrect item, retain packaging and send useful photographs. We will investigate and arrange an appropriate remedy according to the circumstances and applicable consumer rights.
Taxes & import charges
Any taxes collected by the store are displayed at checkout. Cross-border orders may be assessed duties or other charges by authorities or carriers. Where such charges are not included at checkout, they are not included in the listed shipping price. Contact us before ordering if you need clarification.