Return & Refund Policy

Return eligibility

For a change-of-mind return, keep the item unused, clean, undamaged and with its original packaging where reasonably possible. Include proof of purchase or information that lets us identify the order. Please do not send items back before receiving return instructions. Any limitation for health or hygiene reasons must be disclosed for the specific item and must comply with applicable law; this policy does not create an undisclosed blanket exclusion.

How to return

1. Email your request within 30 days after receipt.
2. Wait for instructions and confirmation of the item and order reference.
3. Package the item securely and send it to Room 506, 5th Floor, Block A, Building 27, No. 9 Jiusheng Road, Shangcheng District, Hangzhou City, Zhejiang Province, China.
4. Retain a proof of posting and tracking reference where available.

Return shipping costs

For personal-preference or change-of-mind returns, you pay the return postage. If the item is damaged, defective or incorrect, contact us before paying to send it back so we can assess an appropriate remedy and postage arrangements. We do not automatically charge you for a remedy that the law requires us to provide.

Inspection & refunds

After we receive the return, we inspect it and process approved refunds within 10 business days. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit. We will explain any proposed deduction or refusal and the reason; statutory rights take priority. Original outbound shipping is generally not refunded for change-of-mind returns unless required by law.

Incorrect, damaged or defective goods

Notify us promptly with your order details, a description of the issue and helpful photographs. Keep the item and packaging while we assess the situation. Depending on the circumstances and your legal rights, a remedy may include replacement, refund or another agreed solution.

Exchanges & cancellations

Email us before returning an item for exchange so we can check availability and arrange the next step. To cancel an order, contact us as soon as possible. If dispatch has already occurred, we will explain the applicable return process rather than promise an interception.

Your legal rights

This voluntary return window does not limit mandatory consumer rights for faulty, misdescribed or undelivered goods. Where applicable law provides a longer period or another remedy, those rights remain available.